FAQ

Under construction: Please submit suggestions for this page to the webmaster using the form on the Contact Us page.

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  • chevron_rightWhat's the purpose of this website?
    This website has public pages to share information about the Village at Tom's Creek with the general public and members-only pages to allow owners and residents to communicate about homeowners' association business and items of general interest to the community.
     
    Owners and residents can:
    • Access important documents, including the declarations of covenants and restrictions, HOA bylaws and rules, pattern book, forms, financial records, and meeting minutes
    • View a directory of owners and residents
    • Submit requests to the management company and the board of trustees
    • Advertise items for sale or free
    • Request recommendations for contractors and other services
    • Share items of general interest to the community
  • chevron_rightHow do I get access to residents only content on the website?
    Create an account on the website in order to have access to members only content:
     
    1. In the upper right-hand corner of the page click “Register”
    2. Enter your first and last name, select your property from the drop down menu, indicate own, rent, or other, and enter your email address, phone #, and home address
    3. Check the box by "Show my name and address in the member directory" so that you appear in the member directory (available to members only)
    4. Complete the Captcha by clicking the check box next to the words “I’m not a robot”
    5. Click the button marked “Continue”
    6. If there were no errors found, the screen will refresh and state that your registration is complete. You may close the screen now.
     
    Your registration will be reviewed by the website administrators. Once approved, you will receive an email with instructions on how to finalize your account, including setting an account password.
  • chevron_rightHow do I contact the HOA board or the management company?
    Use the form on the Contact Us page to send an email to the HOA president, HOA board of trustees, Raines HOA Management (our management company), or the webmaster.
  • chevron_rightHow do I know when new messages are posted on the message boards?
    To receive an email notification when new messages are posted on the message boards, you must have an account on the website and subscribe to the message board. Go to the Message Board page (under Residents) and click on My Subscriptions, then select which message boards you want to join.
  • chevron_rightHow do I let my neighbors know about stuff I want to sell or give away?
    Go to the Message Board page (under Residents) and click on For Sale or Free, then click on Start a New Topic. Give your message a title and enter your text. You can attach a photo if you like. Then click Submit.